1. What are the advantages of purchasing
a website template?
The major advantage is price: You get a
high quality design for just $20-$70. You don't have to hire a web designer or
web design studio. Second advantage is time frame: It usually takes 5-15 days
for a good designer to produce a web page of such quality.
2. What do I receive when I order a
template?
After you complete the payment via our
secure form, then you will receive a confirmation email with link(s) to
download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s),
fonts and advanced clipart library.
You will need unzipping software to open
the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com.
Mac users may visit www.StuffIt.com.
3. In what formats are your templates
available?
Website templates are available in
Photoshop and HTML formats. Fonts are included with Photoshop file. In most
templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and
Microsoft Frontpage.
4. What am I allowed and not allowed to
do with the templates?
You may:
- Build a website using the
template in any way you like.
- You may not:
- Resell or redistribute templates
(like we do).
- Claim intellectual or exclusive
ownership to any of our products, modified or unmodified. All products are
property of content providing companies and individuals.
- Make more than one project using
the same template (you have to purchase the same template once more in order to
make another project with the same design)
5. What is the difference between unique
and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other
people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are
the last person to buy this template. After an exclusive purchase occurs the
template is being permanently removed from the sales directory and will never
be available to other customers again. Only you and people who bought the
template before you will own it.
6. Is it reasonable to make unique
purchase of template that was already purchased before?
Yes. Because there is very small chance
that you will find the same design on the net. There are more than
3,000,000,000 webpages online now according to statistics on www.google.com.
7. Is the license a one-time fee
payment?
Yes, the payment for your template is a
one-time fee without any additional charges. After purchasing you may use the
template as many times as you need for one website.
8. Is it possible for me to pay one
price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based
services.
9. I would like to make payment by
company check. Is that possible?
Please use MoneyBookers payment option.
They accept payments by check
10. Is there any return policy?
Since our company is offering non-tangible
irrevocable goods we do not issue refunds after the product is shipped, which
you are responsible for understanding upon purchasing any article at our site.
Please make sure that you've carefully read 'sources available' section. We
only make exceptions with this rule when the product appears to be
not-as-described on a case by case basis in agreement of the parties concerned.
The deadline for any refund claim is one week after the delivery date.
11. I ordered a template but haven't
received the download information.
In this case please contact our Billing
Department via support
chat or e-mail (billing@template-help.com).
12. I was billed twice. I received 2
emails from merchant
Make sure that these charges have different
order IDs. If it is so, contact our billing department.
13. Is it possible to reactivate my
download link if it was deactivated after 3 days?
Yes. Please contact our billing department
and they will reactivate your link.
14. I would like to purchase a template,
but it is not available on the site anymore.
The template has been sold out for
exclusive price. Look for similar templates in our collection!
15. How can I modify a template to suit
my particular website?
Please visit our Help
Center Section to get detailed information.
16. Are your templates Microsoft
FrontPage compatible?
Most of templates come with HTML that is
compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
Please check the 'sources available' field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular
graphics editing package. You can find more info about Photoshop and download a
free trial version at Adobe website.
18. What software do you recommend for
making HTML?
We think that Macromedia Dreamweaver is the
best.
19. How can I modify flash portion of
the template?
You need to use Macromedia FlashTM to edit
animated part of the template. Please visit the site of the developer:
http://www.macromedia.com/software/
20. When I try to open the flash fla
file, I get an error Unexpected file format.
This means that .fla file is incompatible
with your Flash version. Please install Flash MX to edit this file or get in
touch with our support personnel to have the file converted to appropriate
version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only
with Macromedia FlashTM
22. Can I change the pictures on the
flash animated website and put my own pictures instead?
Yes, you can.
23. What is the best place to find
photos/images for modification of my template?
We recommend you to purchase images from
www.gettyimages.com.
24. I was wondering if you could give me
the contact info for a particular designer?
Sorry, our corporate policy prohibits
direct contacts with contractually oblidged designers.
25. Is it possible to use your templates
to develop websites for my customers?
Yes. It is perfect for designers who want
to offer their customers a high-quality design and also save time and money.
Mind that when you purchase the template with oridnary or exclusive licence
you're entitled to create only one project (one domain name).
26. Can I put low resolution thumbnails
of templates on my website for my clients to choose designs?
Yes, of course.
27. How much does a web site cost?
There are quite a few factors that are going to affect the ultimate cost of your web site. These factors include how many pages you are going to have, if you will sell products on your website, the graphic work involved, and how interactive your future web site will be. You will also need web hosting and domain name registration.
28. Do I need to hire a "local" web site designer?
We create web sites for clients who are local as well as out of North America. By using the Internet, email and the telephone, it is possible to communicate effectively with clients in any location.
29. How long does it take to have a web site designed?
The time frame is determined by the size of your web site, the complexity of your site design, and our current client design schedule.
30. What is a URL?
It stands for "universal resource locator". This is the address typed in to view your web page on the Internet. For example, you would type in
http://www.jaansolutions.com to accessed our
home page.
31. What is a domain name?
A domain name is a specific web site address that you choose and register with Network Solutions(the official registrar of domain names ending in .com, .edu, and .gov). Our domain name is
"jaansolutions.com".
32. I am currently hosted with AnotherFirm.com and would like to switch over to Hoover Web Design. How do I do this?
Just send us an email with all your details and we will take care of everything. We will transfer your domain name along with all of your existing web sites content.
33. Can I choose you to design my site or choose another web host?
Yes, of course.
34. What is web hosting?
Web hosting is a monthly fee that you pay to have your site accessible on the Internet. We can provide hosting for our clients.
35. What is site maintenance?
Maintenance is a fee paid monthly to keep your site updated with new content that you provide. Most good web sites have new content updated regularly. Fresh content is what will keep your visitors coming back.
36. Do you offer any type of discounts?
Yes, we offer discounts for schools and non profit organizations.
37. Why can't I find my web site in the search engines?
Once your site has been submitted to the top Search Engines they may require several weeks, or even months to actually spider and list your web site in their directory. How fast your site is listed depends on each individual Search Engines database update schedule. Watch your server traffic logs for visiting spiders.
38. What size screen resolution do you design your websites for?
Most sites are designed for 800x600 computer screens.
39. I've made my decision - I want you to design my web site. Now what do I do?
If you have decided you want a web site or have any questions, simply send us an email
or phone (1-905-973-8213) us to start the process.
